REFUNDS OR EXCHANGES

REFUNDS OR EXCHANGES
Thank you for choosing www.oilscooptool.com as your supplier of stainless steel oil filter scoops. We want you to be satisfied with your purchase. If you need to return or exchange a product for any reason, please follow the terms and process below.

1. Return Policy
   ●Return Time: You have 30 days from the date you received the product to request a return.
   ●Return Conditions: The product must be unused and in its original packaging with all tags and accessories attached. We cannot process returns if the product has been used or damaged.
   ●Refund Processing: Once we receive the returned product and confirm its condition, a refund will be processed within 5 business days. Refunds will be refunded to your original payment method.
2. Exchange Policy
   ●Exchange Time: You have 30 days from the date you received the product to request an exchange.
   ●Exchange Conditions: The product must be unused and in its original packaging. If you wish to exchange the product for a different color, size or model, please be sure to specify this in your request.
3. Return and Exchange Process
   ● Request a Return/Exchange: Please contact us by email with your order information and return or exchange request to logisticscoord@oilscooptool.com.
   ● Return Address: Once your return or exchange request is approved, we will provide a specific return address. Do not send the product back directly unless you have specific return instructions.
   ● Shipping Costs: The shipping costs for returns or exchanges are borne by the customer unless the return or exchange is due to a wrong shipment or product defect.
4. Special Matters
   ● In some cases, such as discounted or promotional items, different return policies may apply. Please read the relevant terms carefully before purchasing.
   ● If the product you received is defective or damaged, please contact us within 48 hours of receiving the goods so that we can process it for you.
5. Contact Us
   If you have any questions about the return or exchange policy or need further assistance, please feel free to contact us via the following methods:
   ●Email: logisticscoord@oilscooptool.com

Thank you for your support and understanding of www.oilscooptool.com, we will do our best to provide you with satisfactory service!