FAQ

FAQ
Welcome to www.oilscooptool.com (hereinafter referred to as the “Site”). We provide high-quality stainless steel oil filter spoons and hope to answer common questions you may have. Please read the following carefully before you make a purchase. If your question is not listed here, please feel free to contact us.

1. How do I place an order?
   You can place an order on this Site by following the steps below:
   ● Browse the products and select the oil filter spoon you need.
   ● Click “Add to Cart”.
   ● Confirm the selected products and quantities in the shopping cart.
   ● Click “Checkout” and fill in the relevant information to complete the order.
2. What payment methods can I use?
   We support a variety of payment methods, including but not limited to:
   ● Credit card
   ● Debit card
   ● PayPal
   ● Other electronic payment methods
   All payment methods are subject to the applicable payment service terms.
3. How long does it take to process an order?
   Orders are usually processed and shipped within 2 business days. The specific shipping time will vary depending on your location and the shipping method selected.
4. How do I track my order?
   Once your order is shipped, you will receive a confirmation email with shipping information and order tracking number. You can track the status of your shipment through the shipping company’s website.
5. Can I cancel my order?
   If your order has not been processed, you can cancel it by sending an email to logisticscoord@oilscooptool.com. Please note that you cannot cancel your order once it has been processed or shipped.
6. How are returns or exchanges processed?
   We offer a 30-day return and exchange policy. Please refer to our Return & Exchange Policy for details and application process. Please ensure that the product is unused and in its original packaging.
7. What if the product you received is defective?
   If the product you received is defective or damaged, please contact us within 48 hours of receiving the shipment. Please provide your order number and photos of the defective product so that we can quickly process your request.
8. How secure is the website?
   We value your privacy and data security. All our payments are processed through encryption technology to ensure the safety of your personal and payment information.
9. Do you ship internationally?
   Yes, we ship internationally. The exact shipping cost and time will be calculated based on your address at checkout.
10. How to contact us?
    If you have any questions about this website or the purchase process, please feel free to contact us at the following:
    ●Email: logisticscoord@oilscooptool.com

Thank you for choosing www.oilscooptool.com. We look forward to providing you with quality products and services!